Yaskawa Motoman industrial robots and robotics automation systems

MotoMax® Warranties

Motoman’s Customer Satisfaction Group is dedicated to delivering world-class support directly in the Western Hemisphere and through our sister companies worldwide. Once an installation is complete, Motoman’s Customer Satisfaction Group maintains an ongoing relationship with each customer. A full line of support services are available to help maximize your system uptime and enhance your return on investment.  Motoman provides the widest range of support services of any company in our industry.  Our Customer Care Center provides a 24-hour Customer Service Hotline (937-847-3200) for all service and technical assistance.  This 24-hour Hotline acts as your single point of contact for “One Call Support”. Our Customer Care Center is also available via the internet for anywhere, anytime E-Commerce, self help and self serve capabilities. This matrix is provided for a comparison, an complete review of each warranty can be viewed by the links below.

Warranty Plan Feature Value Matrix

  MotoMax I MotoMax III
*See Note Below
MotoMax III Plus
*See Note Below
  1st Year 2nd Year 3rd Year 1st Year 2nd Year 3rd Year 1st Year 2nd Year 3rd Year
Labor 100% 0% 0% 100% 50% 0% 100% 100% 100%
Parts, Repair 100% 0% 0% 100% 100% 50% 100% 100% 100%
Parts, Expendable 0% 0% 0% 0% 0% 0% 0% 0% 0%
Surface Freight 100% 0% 0% 100% 100% 0% 100% 100% 100%
Travel 100% 0% 0% 100% 0% 0% 100% 100% 100%
* Note - Preventative Maintenance must be done per Motoman Robotics schedule.
PM services must be performed by a Motoman Robotics Technician or customer provided resource with demonstrated proficiency and records per robot.
See Yaskawa America, Inc. Standard Terms and Conditions of Sale
for legal description of warranties.