Yaskawa Support Services

Yaskawa Services Overview Video

Technical Support Hotline

  (937) 847-3200

Available 24 hours.
Call back within 30 minutes any time.

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One robot or hundreds, Yaskawa Motoman is committed to complete customer satisfaction for every customer at each stage of the project life cycle. Once installation is complete, our Yaskawa Support Services will ensure that your system uptime is maximized and your costs are minimized, allowing for the quickest return on your investment.

 
Support Offerings
 

Technical Support

  • 24/7 expert coverage is just a call away
  • Highly skilled technicians diagnose problems remotely

Field Service

  • Minimize downtime with 24/7 dispatch
  • Strategically placed technicians with a 99.2% first time fix rate

Parts

  • Maintain operational success with on-time parts
  • Over $30m of inventory 24/7 emergency parts availability
  • Find parts, view order history and more
    Customer Portal  

Training

  • Empower your employees with the knowledge they need
  • 99% customer satisfaction rate

Repair and Retrofit

  • Extend the life cycle of your robots for increased productivity
  • Rebuilds, upgrades and retrofits for reliable robot performance

Life Cycle Management

  • Optimize ROI and system throughput with on-site support
  • Preventive and predictive maintenance planning
  • Annual and Extended Service Plans View PDF

MotoMax® Warranties

Frequent Inquiry Links

 
 
How-To Videos

Tech support experts demonstrate common controller functions.

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Aftermarket Support Plans

Construct a program that controls costs and maximizes your uptime.

Learn More
Pendant Armor

Protection for teach pendants. Now available for YRC and Smart Pendant models.

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