Technical Support

Just A Call Away

Call: 937-847-3200, 24-hours


Yaskawa's in-house skilled technicians, with over 100 years of combined experience, are available 24/7 to help you diagnose problems remotely. Online troubleshooting tools are also readily accessible.

  • After-hours call back within 30 minutes

  • ​Always speak with a live representative

  • Online self-troubleshooting including FAQs and how-to videos

Software Support Tools

Our software tools ensure that your solution operates as efficiently as possible. Enhance your productivity with our PC-based software tools for troubleshooting, maintenance, offline programming, simulation, calibration and more.

  • MotoSim EG VRC
    Offline programming and virtual robot control. Performs collision detection, reach analysis and cycle time calculations.

  • MotoCalV EG
    Economical calibration utility used to improve absolute positioning accuracy.​

  • RobotPro
    PC-based expert maintenance package used to troubleshoot, repair and maintain your Motoman robots.

For more information, contact Yaskawa Support Services.   

How-To Videos

Tech support experts demonstrate common controller functions.

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Aftermarket Support Plans

Construct a program that controls costs and maximizes your uptime.

Learn More
Pendant Armor

Protection for teach pendants. Now available for YRC and Smart Pendant models.