Yaskawa Support Services

Yaskawa Support Services

Technical Support Hotline

(937) 847-3200

Available 24 hours.
Call back within 30 minutes any time.

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One robot or hundreds, Yaskawa Motoman is committed to complete customer satisfaction for every customer at each stage of the project life cycle. Once installation is complete, our Yaskawa Support Services will ensure that your system uptime is maximized and your costs are minimized, allowing for the quickest return on your investment.

Support Offerings

Technical Support

24/7 expert coverage is just a call away
Highly skilled technicians diagnose problems remotely

Field Service

Minimize downtime with 24/7 dispatch
Strategically placed technicians with a 99.2% first time fix rate

Maintain operational success with on-time parts
Over $40m of inventory 24/7 emergency parts availability
Find parts, view order history and more
Customer Portal

Empower your employees with the knowledge they need
99% customer satisfaction rate

Repair and Retrofit

Extend the life cycle of your robots for increased productivity
Rebuilds, upgrades and retrofits for reliable robot performance

Life Cycle Management

Optimize ROI and system throughput with on-site support
Preventive and predictive maintenance planning
Annual and Extended Service Plans View PDF

MotoMax^® Warranties

Frequent Inquiry Links

How-To Videos

Tech support experts demonstrate common controller functions.

Watch Now

Aftermarket Support Plans

Construct a program that controls costs and maximizes your uptime.

Learn More

Pendant Armor

Protection for teach pendants. Now available for YRC and Smart Pendant models.

Order

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